Contacts
Thank you for visiting openheartandmind.org, your guide to the top 20 betting sites in the UK with free offers in 2026. We value feedback from our readers and do our best to keep the information on this site accurate and up to date. Below you will find everything you need to know about getting in touch with us.
How to Reach Us
You can contact our editorial team by email at [email protected]. This is the only official way to reach us — we do not operate a phone line, live chat or social media support, so please be wary of anyone claiming to represent this website through other channels.
What You Can Write About
We welcome messages on the following topics:
- Questions about our content – anything you would like clarified in our casino reviews, rankings or guides;
- Corrections – if you have spotted outdated or inaccurate information (for example, a bonus offer that has changed), please let us know so we can fix it;
- Feedback – suggestions on how we can make the site more useful for UK players;
- Partnership requests – commercial and media enquiries from gambling-related businesses.
Response Time
We read every message we receive, but we are a small editorial team. You can usually expect a reply within a few business days. During busy periods it may take a little longer, and we appreciate your patience.
Questions About Your Casino Account
Please note that openheartandmind.org is an independent review website — we are not a gambling operator and we do not hold or manage any player accounts. For questions about deposits, withdrawals, bonus crediting, account verification, login problems or responsible gambling limits at a specific casino, you need to contact that casino's own customer support directly. You will normally find their support options (live chat, email or phone) on the casino's official website. UK-licensed operators are required by the Gambling Commission to handle complaints fairly and to tell you how to escalate unresolved issues to an approved alternative dispute resolution (ADR) provider.
Need Help With Gambling?
If gambling is causing you or someone you know harm, confidential support is available free of charge. In Great Britain you can contact the GamCare National Gambling Helpline on 0808 8020 133 (free, 24 hours a day, 7 days a week), or use their live chat and support forums via the website. You can also self-exclude from all UK-licensed online gambling operators at once through GAMSTOP. Please gamble responsibly — betting should always be entertainment, never a way to make money.